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Terms & Conditions

privacy policy

Ros Wilson Counselling follows The Australian Counselling Association Code of Ethics and Practice which can be found on the ACA website.

Ros Wilson Counselling understands the importance of protecting the privacy of your personal information hence is committed to complying with the Australian and International privacy laws in order to protect our customers privacy. Therefore all information submitted to us will remain both Private and Confidential and as such will NOT be released or sold to any other person(s).

Ros Wilson Counselling has the right to change its Privacy Policy at any time and without notice and in the event that we do make any changes, they will be posted on this page. Continuing to use our website following alterations to our privacy policy means that you accept and agree to any changes. This policy was last updated on: 05/10/2016.

Information Collection and Use

Your information is collected when of your own free accord, you complete and submit any of our website forms. Any information will only be used to provide you with an answer to your initial enquiry.

Ros Wilson Counselling will "NOT" in any way use your details or email address for sending unsolicited 'Spam' Emails.

Third Party Website Links

Ros Wilson Counselling takes great care when deciding which links to include in our website, we cannot be held responsible / liable for their content or any malicious code contained there in.

** ( This policy is subject to change without notice )

terms & conditions

Missed Appointment Procedure, Cancellation and Lateness Policy.

At the Centre of Wellbeing, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as personal issues, car and traffic circumstances as well work deadlines, are just a few reasons why one might consider cancelling and or rescheduling an appointment.

Please note that a mobile phone SMS reminder is sent to clients 24 hours prior to all appointments unless requested not to. It is our commitment to provide a unique and outstanding service to all of our clients, and out of consideration we have the following policy:

Our Policy:

  • 24 hour advance notice is required when cancelling an appointment, except in the cases of illness or an emergency. Cancellations without 24 hour notice or failure to attend a scheduled appointment will result in a FULL PAYMENT being required for your session- as that time has been set aside specifically for you.
  • Please arrive on time for your appointment.
  • As courtesy to our other guests and staff, if you are 15 minutes late without notification your appointment ‘time block’ may be forfeited. We regret that late arrivals will not receive an extension on the appointment time.
  • In special cases, and when our schedule will permit, we may be able to accommodate a partial or full appointment time. This will be at our discretion and only with proper, advanced notification of your late arrival.
  • Please note: If you have cancelled at late notice for 3 or more occasions you will be required to pre pay the full amount at time of booking via credit card, and this will be non refundable.